CLIENT CARE
When you contact us for advice about a housing matter we will usually respond by making an appointment for you to meet with an adviser. We cannot give advice over the phone.
When we open a case file we have set procedures to ensure that you get the best advice we can give.
Your case will be dealt with by the same adviser throughout, except in the case of long term sickness or staff changes.
When we have advised you, we will discuss possible courses of action, and check that you are happy about what we propose to do.
We will never contact your landlord, or any third party, without your consent.
We will review your case regularly and keep you informed of progress.
We do not charge for our services and we offer the same standard of advice and casework to members of the group and non-members alike.
When we open a case file we have set procedures to ensure that you get the best advice we can give.
Your case will be dealt with by the same adviser throughout, except in the case of long term sickness or staff changes.
When we have advised you, we will discuss possible courses of action, and check that you are happy about what we propose to do.
We will never contact your landlord, or any third party, without your consent.
We will review your case regularly and keep you informed of progress.
We do not charge for our services and we offer the same standard of advice and casework to members of the group and non-members alike.
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